FAQ’s

Got questions about our zip line tours? Let us help you

FAQ's

Safety and physical requirements

Are there any weight or age restrictions for your zip line tours?

There are two different tours that have different restrictions, please see below for the restrictions of each tour:
The Original Canopy Tour:
• Maximum weight limit of 120kg.
• Minimum age of six years old. There is no upper age limit – so far our oldest customer was 93!
• Children (15 years and under) must be accompanied by a responsible adult (16 years or over).
The Ultimate Canopy Tour:
• Maximum weight limit of 120kg.
• Minimum age of ten years old. There is no upper age limit.
• Children (15 years and under) must be accompanied by a responsible adult (16 years or over).

How safe is it?

Safety rules above all else in our business. Rotorua Canopy Tours (is fully compliant and independently audited under the Adventure Activities Regulations 2011 and Outdoorsmark.) We consider ourselves to be leaders in the industry with our systems, culture, attitude and policies to safety. 

 

How physically fit do I need to be to go on a Canopy Tour?

We pride ourselves on being able to offer an experience to almost everybody. Our two zip line tours require different levels of fitness.
The Ultimate Canopy Tour:
• Are you able to raise both knees above your hips?
• Would you be comfortable going for a half day forest walk or hill walk?
• Can you walk up 6 flights of stairs unassisted without stopping for a break?
…If you answered Yes, it sounds like you are ready for the Ultimate tour. If not, check out the Original tour it might be better suited to you.

The Original Canopy Tour
• Are you able to raise both legs to a seated position?
• Would you be comfortable going for a one-hour forest walk or hill walk?
• Can you easily walk up 3 flights of stairs unassisted?
…If you answered Yes, it sounds like the Original zip line tour is perfect for you.
Still have questions about your ability or fitness, please contact us prior to making your booking.

I am afraid of heights – will I be able to complete the zip line tour?

Perfect – you have a lot to gain from doing this tour!
Our amazing kiwi guides pride themselves on their ability to help people achieve beyond what they thought possible, your two guides are there to support you the whole way through your journey. The tours slowly builds up in height and at all times there is the option to stop, but in most cases people’s fears subside within the first hour as the safety systems, their guides’ professionalism and the encouragement of the rest of the group put them at ease.

Click here for a few tips from our guides that will help you conquer your fear!

This looks like fun but, am I too old?

Let’s cut to the chase – the answer is NO, you are never too old.
In fact, we specialise in making people feel young again! Whether you are 6 or 100 or somewhere in between – if you are reasonably fit, (see the ‘how physically fit do I need to be?’ question above) a Canopy Tours experience is achievable for you. So, bring your partner, hang out with the grand kids or get a group of mates together from the golf club, walking club or the Rotary club. Do not let us tell you – Click here to hear what our customers have to tell you about their experience! P.S.

Our oldest male was 93, oldest female 92.

Tours

You offer two different tours, which tour should I do?

The Original Canopy Tour is our flagship zip line experience and has won many awards. To date over 150,000 people have been thrilled, challenged and inspired by its wonders.

We suggest it for:
• Families
• Those with even a hint of anxiousness
• First timers
• Those of lesser fitness
• Group bookings – this tour is perfect for most ages and abilities and makes for a great work or family group activity.

The Ultimate Canopy Tour is a step up and totally achievable for almost anyone who can complete the Original Canopy Tour.

This tour is for those who:
• Have done the Original Canopy Tour
• Those who have ziplined elsewhere
• Anyone who think that it looks awesome and are up for it immediately

What is all this #1 Activity in the World all about?

We have recently been humbled by the best accolade we could ever ask for. TripAdvisor conducts annual travellers choice awards and have named our Original Canopy Tour as the #1 Nature Activity in the World, and the Ultimate Canopy Tour was named the 11th Best Experience in the World. We’ve been selected out of 400,000 tourism businesses worldwide. We are beyond excited!

Do you offer private tours for family or friends’ groups, birthday groups, proposals or hens dos etc.?

Yes, Canopy Tours zip line tours are perfect for small group tours. We offer private tours for group bookings and can customise the experience to meet your needs.

Please get in touch with our team to discuss what we can do to help you celebrate your special occasion or group activity.

Why is the early morning tour only available in the school holidays?

We are busier in the school holidays with all the kiwis getting out and about and we have more guides to offer this experience. If you did want an early bird experience, feel to call the office and discuss the options. In the past, we have done amazing things on the early bird including having food on a platform while we watched the sunrise.

Why is the early bird tour cheaper, is there something wrong with it?

It’s the exact opposite, to be honest. The early bird tour is the best departure and should be the most expensive, but people don’t like waking up early enough to find out. The morning is when the ancient forest is the most magical with the flora, fauna, and birdlife all coming to life for the day.

My kids are under 6 and are too young to go on the Original Canopy Tour, is there another activity we can do?

Yes, a great activity just a few hundred metres up the road from us is 3D Trick Art Gallery. It’s a unique and interactive experience that’s within walking distance from our Rotorua Canopy Tours base, so everyone in your family can do an expereince they will love, regardless of age. 

Booking

Do I need to book my Canopy Tours ahead of time or can I book on the day?

We highly recommended pre-booking your zip line adventure to avoid disappointment as spaces are limited. Weekends, school holidays and public holidays are our busiest times. But even if it is last minute in a busy period please check for availability online here.

When do the zip line tours depart?

We run multiple tours every day. Click here to see tour times and availability.

What do I need to wear on my zip line tour?

The forest is usually a few degrees colder than it is in Rotorua and can get quite frosty in the winter, we recommend a warm pair of socks and one more layer than what you are comfortable in outside. High quality wet weather gear and an extra warm outer layer can be supplied. Closed toe footwear is a must all year round.

Can I bring my own camera?

Yes, yes yes!! Please do not forget to bring your camera! We encourage you to take as many photos of this amazing adventure as you can.

Bringing your camera is at your own risk, we recommend ensuring that your camera has a strap that you can attach to yourself or can be kept in a zip pocket. If you have a GoPro, bring it! You will get some amazing footage, we recommend a helmet mount/ head strap, wrist mount or selfie stick. Don’t forget to charge your batteries before coming on tour.

If you don’t have your own camera you can hire a GoPro to take on your tour. Your guides will also take a few photos of you while on tour, we will email these to you free of charge!

Can people come and watch me?

We do not allow spectators to come view people on the tour. We operate in a wilderness area and there is no access under the ziplines or trails around the forest. There is a high risk that spectators will get disorientated and lost in the forest. We do not take any responsibility for people who are not on our tour.

My Entertainment Book special isn't working?

Unfortunately you cannot currently use your Entertainment Book to book online, but please give us a call or a send us an email and we’ll be happy to help you out with your booking.

You can call us on 07 343 1001 or email [email protected] and we’ll get you all sorted!

Weather

What if it is raining? Will my Canopy Tour be cancelled?

Canopy zip line tours run in all-weather including in the rain and most of our customers who have experienced the forest say it is even more beautiful in the rain!
While you are under the trees the canopy acts like a big umbrella. We will also kit you out in our amazing wet weather gear that will keep you dry and warm throughout the tour.

Why should I visit Rotorua Canopy Tours in winter?

Fair question – Winter in a native forest is an incredible time. The smell of nature clings the air, the damp forest sparkles with greens and the cooler fresher air makes you wonder when the last time you felt this alive was (all our photos on this website were taken in the middle of winter).

We understand our guests do not want to get cold so we have invested in the best outdoor clothing money can buy – it keeps you dry, warm and toasty so you can lose yourself in the moment rather than worry about chattering teeth. But we do advise you bring thick socks and extra layers – you can never be too warm.

Pin It on Pinterest