Safety at Canopy Tours is our number one priority. We use top quality equipment and have well trained and experienced guides to lead you on our safe adventure activity. Rotorua Canopy Tours have escorted over 100,000 people through our safe adventure activity since 2012. Visitors often tell us the safety systems we have in place help them to relax and enjoy the forest while on our safe adventure activity.
Almost anyone can come on a Rotorua Canopy Tours. To ensure we are a safe adventure activity we do have some weight and age restrictions. Please read these below.
The maximum weight at Canopy Tours is 120kg. There is no minimum weight, however we do need to know at the time of booking if any children weigh less than 35kg.
You must be at least 6 years old to come on a tour with Canopy Tours. There is no upper age limit. We have had many people come on our tours who were in their 90’s!
Our zipline guides
A great safety culture is important to us at Canopy Tours, all of our kiwi guides are passionate people from various backgrounds, and many being qualified outdoors instructors that bring a huge range of skills and experience.
New Canopy Tour guides are put through a rigorous training program. Training, reviews and assessments are on-going for all staff no matter how long they have been a guide. Our most experienced have safely guided over 1000 tours through our safe adventure activity. There is a huge amount of experience within our ranks!
Rotorua Canopy Tours has designed their tour so that you play a passive role, our zipline guides will take care of all of your safety, this includes clipping you on and off all of our ziplines as well as slowing you down as you arrive into the tree platforms. In fact our golden rule at Canopy Tours is ‘don’t touch anything metal’ as the guides will look after this for you!
The Tour Infrastructure and Equipment
One of the company founders, Andrew Blackford, is a structural engineer. Everything on our zipline course is checked over with a fine tooth comb during regular maintenance and engineering checks.
We source all of our equipment from top suppliers from all around the world!
Rotorua Canopy Tours Certifications
In 2017 Rotorua Canopy Tours was awarded the Gold Award by Qualmark, recognising its high standards in environmental practices, safety and customer satisfaction.
The New Zealand Adventure Activity Regulations came into effect in 2010 of which Canopy Tours is registered, audited and certified. View the register of New Zealand Adventure Activities and check our current safety audit status.
We like to think of ourselves as leaders in the industry when it comes to safety. Don’t just take it from us, check out what some of our customers have to say on Trip Advisor!
“Safety was excellent, I felt totally safe throughout the activity and there was never a time when we weren’t secured to the lines throughout the tree tops” – Quote from Trip Advisor, 2015.