100% satisfaction guaranteed
Every Canopy Tours experience is 100% Satisfaction Guaranteed or your money back
Canopy Tours is an amazing experience. There’s no other activity in NZ that will take you out of your comfort zone, connect the people around you and immerse you into one of NZ’s oldest, restored native forests.
Our goal is to deliver the best visitor experience in NZ. Since opening in 2012, we’ve hosted over 200,000 customers, received over 7000 reviews, won 7 national tourism awards, and been named one of the top 10 Activities in the South Pacific, twice.
Even with all the accolades, our team remains humble. We are a bunch of passionate Kiwis, who work out of their skins every day to make your experience as memorable as possible.
This is not a gimmick, there are no smoke and mirrors. This is us backing our experience and allowing you to experience Canopy Tours with risk-free confidence.
So how does it work?
It’s super simple. If you weren’t 100% satisfied with your Canopy Tours experience, just send us an email and we’ll pass it on to our General Manager Paul Button. He’ll give you a call back at a time that suits you for your feedback.
From there you have two options:
- Receive a full refund which Paul will arrange
- Pay what you think the product was worth, Paul will refund of the difference.
Just a few reasons why we’re so confident in our experience
We’ve been voted one of the Top 10 Experiences in the South Pacific… two years in a row.
Of our thousands of reviews on TripAdvisor, 97% are 5 star.
Our guides are the coolest people in Aotearoa and are passionate about our conservation and their visitor experience.
Also, our conservation project in this ancient native forest gets better by the day. By coming on the experience, you become part of the conversation journey to restore and preserve the forest.
Check out some of our awards below too.